Shipping

1.What courier you use to ship my item?
We use DHL, FeDex or TNT depending on your location.

2.Do I need to pay the duty?
All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.

3. Once I placed my order, when can I expect to receive it?
Once your payment is confirmed, we will begin production right away which is usually finishes within 24 hours. All orders will be shipped out after that, and the shipping process itself normally takes 2-5 business days, depending on your location.

4.Is there any possibility to offer customer free shipping?
Orders over 40€ ship for free

Your satisfaction is our absolute top priority. If you have any queries relating to your order, please feel free to email hello@mommesilk.de or call us and we will do everything we can do to assist you.

Warme Note: Aufgrund des großen Bedarfs dieser Tage und der Erweiterung unseres Lagers werden einige Bestellungen (ab dem 17. Januar) nacheinander ab dem 25. Januar versandt. Entschuldigen Sie für die entstandenen Unannehmlichkeiten. Wir werden Ihr Verständnis und Ihre Unterstützung sehr zu schätzen.